Help Center

How can we help?

Browse self-service answers below, or reach a human via Support.

Getting Started

New to Kaizen

How to sign up, choose a package, and access your dashboard for the first time.

Read the FAQ →Billing

Billing & subscriptions

Card (Whop) and crypto (NOWPayments) checkout, invoices, renewals, and cancellations.

Manage subscription →Refunds

Refunds & cancellations

Eligibility windows for card refunds, why crypto payments are final, and how to cancel.

View refund policy →Education

Risk framework & guides

The 1% risk rule, systematic trend following, and how to read performance reports.

Browse guides →Account

Account & security

Update your profile, change your password, enable two-factor auth, or delete your account.

Go to settings →Status

Platform status

Check real-time uptime for the dashboard, live signals, authentication, and billing.

View system status →

Still stuck? Contact us — we typically reply within 24 hours.

Risk Disclosure: Cryptocurrency trading involves substantial risk. Past performance does not guarantee future results.